Hot Off the Press!

 Upon speaking to U.S. Pest President Erica Brister, you might think you’re having a conversation with the president of a five-star hotel. That’s because she discusses topics like White Glove Service,“President’s Club” and “an obsession with customer service.” But this emphasis on service is exactly where the new leader of this second-generation family business is taking U.S. Pest.

Explains Erica, “We are raising the bar in pest control service. We are a young, vibrant company, and we have an amazing team. We are all obsessed with providing a level of service never seen before in our industry.”

As the company embarks on its 25th year, U.S. Pest continues to provide both residential and commercial pest and termite prevention and control treatments. But now they provide these with their White Glove Service and 100% guarantee.

White Glove Service is U.S. Pest’s way of delivering a superior and consistent customer experience. “Our professionals will always drop what they are doing to talk to a customer,” says Erica. “And when customers call, they will not hear an automated voice machine during business hours.” Erica is also proud that U.S. Pest boasts the cleanest trucks in the industry and that all the staff, including technicians, wear professional attire.

In addition, U.S. Pest offers a 100% guarantee that if a customer is not satisfied with the service or outcome of a visit, U.S. Pest will re-treat the property at no charge. After that, if the customer is still not satisfied, U.S. Pest will refund the cost of the most recent service, as well as pay to have one of its competitors come out to treat the property. Also, home termite and pest inspections are always free of charge.

U.S. Pest is also very proud to have been the first pest control company in the state to use ECOSmart products, which utilize the latest science breakthroughs in pest control methods that have the least impact on the environment.

A graduate of Emerson College in Boston, Erica returned to Nashville after completing her degree in management and political science to work with her parents at U.S. Pest. She started in marketing before working her way up through sales, branch management, head of creative development and, finally, becoming president two years ago.

U.S. Pest Protection serves Sumner, Davidson and Williamson County and is a member of all local chapters of the Chamber of Commerce. The company also supports many charitable organizations that support our troops and veterans, as well as St. Jude’s Children’s Research Foundation and the United Way.

You can check out the whole magazine and other companies mentioned at www.notablesonline.com !!