White Glove Pest Service

U.S. Pest knows that in order to really deliver White Glove Service to our customers, whether business or residential consumer, we had to understand them first. Pest and Termite Customers are primarily concerned with a few key attributes when it comes to choosing and being happy with their pest management company.  Those key attributes include:  Being on time, managing the pest, having a great guarantee, and feeling comfortable with your pest professional.  Whenever we take the customer’s viewpoint, we are that much closer to success in building our relationship with you as a customer and ultimately your loyalty and positive word of mouth.

U.S. Pest  is a company where the genuine care and protection of our customers and their homes is our highest mission.

We pledge to provide the finest personal service and guarantees for our customers who will always enjoy a warm, relaxed, yet speedy and accurate service from us.

Here are the steps we take in our pest and termite services to ensure your experience is worth every penny you invest in us.

Step ONE:  A thorough inspection will be done to gather key information such as:

Important details about the Pest Infestation: Pest identification; knowledge of its biology and behavior. Infestation locations, entry points, harborage areas, sanitation or structural deficiencies, other contributing conditions,  source of infestation, pest history of structure history of repairs, alterations to structure or property.
We also want to understand the Customer’s needs and special circumstances,
customer goals, and expectations for the program. Special customer needs: pets, children, the infirmed or other sensitivities and what actions have already been taken.

Step TWO:  A detailed prescription for what we're trying to accomplish on the property.

Symptom Management — What needs to be done to manage the symptom of this pest problem for the customer? How immediate is the need?
Source Control — Finding and correcting the problem at its source is vital for good pest management. What needs to be done to control the source of this pest problem?
Area Management / Protection / Prevention — The best long-term pest management comes in the form of prevention. What can be done to prevent this pest problem from occurring in the future?

Step THREE:  The Treatment

A thorough treatment will be performed inside and outisde your home or business.  Some of these treatments will include,  Crack and Crevice Treatments, Perimiter Treatment and Spot Treatment.

Step FOUR: Communication to the Customer

Communication between a PMP and his customer is as important to the success of an IPM program as identifying pests or prescribing a solution. Clear communication provides the client a true understanding of the pest situation, the approach we are taking, realistic expectations for results, the customer's role in the process and maybe even why it is important that we are managing the problem for the customer.

 Step FIVE:  Follow-Up

We want to make sure that our service exceeded  your expectations and you are consisently happy with U.S. Pest.  Therefore it is our policy that you receive a follow up phone call from one of our represenatives a few days after your service to touch base and answer any questions or concerns you may have.  We also have a follow up policy of no charge call backs if in the event you should need our services between services. 

We are constantly looking for ways to improve our service.  Please let us know if these steps leave something to be desired by you. What are your expectations? What is your perspective about what we do? What would make the interaction with U.S. Pest perfect for you?