You need to call KEVIN!I have had Kevin for 8 1/2 years and have never had any problems. I do not do bugs at all. Kevin has always been very helpful in answering my questions and doing what needs to be done if I'm seeing an issue. He always explains why he can or cannot do something about a certain situation and gives me advice about what I could do if the treatment is not working. Kevin does such a great job that when my daughters go to someone's home and see bugs, they say, "You need to call KEVIN!". It is not even U.S. Pest, necessarily, it is always "Call KEVIN!". I always recommend Kevin to new homeowners. I want him to come to Texas with me, but he says no. Kevin keeps me laughing.